Refund and Returns Policy

At Domesca, we prioritize your complete satisfaction with every purchase you make. Our return and refund policy is meticulously designed to offer you a seamless and customer-centric experience, prioritizing your needs above all else. We kindly ask you to review and familiarize yourself with the details of our policy outlined below:

1. Order Cancellation:

Once an order is placed, whether through our official website or by interacting with our sales representatives, it becomes non-cancellable. Recognizing the fluidity of situations, our efficient order processing system ensures immediate initiation of the fulfillment process. If you opt to cancel your order, an additional penalty fee of Rs 500 will be imposed, in conjunction with the total product cost and associated delivery charges.

It’s imperative to emphasize that this policy applies uniformly whether you procure our products directly from authorized sales personnel or authorized distributors.

2. Return and Refund Process:

Our commitment extends to ensuring that every product you receive meets your expectations. While we operate under a general policy of non-returnability post-order processing, specific return conditions are as follows:

Return Conditions: Should you decide to return a product, please note the following criteria:

The product must retain its original, unused, and undamaged condition.
The packaging, labels, and accessories must remain intact.
A valid proof of purchase, such as an order number or invoice, must be provided.
Acceptance of Returns: In exceptional cases, we may consider accepting returned products, contingent on the following:

You bear all associated charges, including product MRP and any pertinent fees. A penalty of Rs 500 will be assessed.

3. Agreement Confirmation:

We kindly request your confirmation of comprehension and agreement to our policy during the purchase process. This step ensures transparency and a mutual understanding of the terms and conditions set forth in this policy.

At Domesca, we deeply appreciate your decision to engage with us. Our unwavering commitment to your satisfaction is our pledge. If you have any queries or concerns about our return and refund policy, please don’t hesitate to contact our dedicated customer service team.

Thank you for choosing Domesca. Your contentment is our priority.

Email: Support@domesca.in